Refund policy
Returns & Refunds
At Copper Sky Bakehouse, everything we make and offer is chosen with care. I want you to feel good about every purchase you make from the Bakehouse. Because fresh baked goods and handmade items are a little different from traditional retail purchases, our return and refund policies vary by product.
Fresh Baked Goods & Food Items
Because our breads, baked goods, and other food products are made fresh and are perishable, all food sales are final and cannot be returned or exchanged.
That said, I want you to be happy with what you receive. If there is a problem with your order, an item is missing, or something isn't right with the quality of your purchase, please contact us at hello@copperskybakehouse.com as soon as possible after receiving your order.
Depending on the circumstances, we may offer a replacement, store credit, or refund.
Please do not return food products unless specifically requested.
Handmade & Mercantile Items
Unused, non-food merchandise may be eligible for return within 14 days of delivery confirmation.
To qualify for a return, the item must be:
- Unused and unworn
- In its original condition
- In its original packaging, when applicable
Please contact us at hello@copperskybakehouse.com before returning an item. Returns sent without prior approval may not be accepted.
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Personalized & Custom Orders
Because personalized and custom-made items are created specifically for you, custom and personalized purchases are final sale and cannot be returned or exchanged.
If Copper Sky Bakehouse made an error on your custom order, please contact us at hello@copperskybakehouse.com so we can make it right.
Seasonal & Final-Sale Items
Items clearly marked Final Sale are not eligible for return or exchange.
Seasonal merchandise may also be designated Final Sale at the time of purchase.
Damaged or Incorrect Orders
Please inspect your order when you receive it.
If an item arrives damaged, defective, or you receive the wrong item, please contact us at hello@copperskybakehouse.com within 48 hours of receipt and include your order number, a brief description of the problem, and photographs when applicable.
We'll review the situation and work with you toward an appropriate solution.
Cancellations
Fresh baked goods are made specifically for scheduled orders. If you need to cancel a bakery preorder, please contact us at hello@copperskybakehouse.com as soon as possible.
Orders that have already entered production may not be eligible for cancellation or refund.
Orders for custom or personalized merchandise may only be canceled before production has begun.
Missed Local Pickups
Fresh baked goods are prepared for your selected pickup date.
If you're unable to pick up your order as scheduled, please contact us at hello@copperskybakehouse.com as soon as possible. Because we cannot guarantee the freshness or quality of baked goods held beyond their intended pickup period, missed bakery pickups are generally not eligible for refunds.
We will always do our best to work with you when circumstances arise.
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider, typically within 5–10 business days.
Shipping charges and return shipping costs are generally non-refundable unless the return resulted from an error by Copper Sky Bakehouse.
A Little Note From the Bakehouse
We're a small-batch bakehouse and every order matters to us. If something isn't right, please reach out at hello@copperskybakehouse.com. We'd much rather have the opportunity to help than have you leave disappointed.
Thank you for supporting Copper Sky Bakehouse and the handmade, homegrown kind of business we're building.
Fresh Bread • Cozy Living • Handmade with Heart